- Introduction to LANDesk Management Suite 8 LANDesk® Management Suite 8 consists of tools you can use to help manage your Windows., NetWare., Macintosh., Linux., and UNIX. devices. Use these tools to distribute software packages, monitor software usage, deploy OS.
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Cross-platform Mobility Management and Software Management Included in LDMS and LDSS 9
LAS VEGAS and Interchange – October 12, 2010 – LANDesk Software, a global leader in systems lifecycle management, endpoint security and IT service management, today announced the latest versions of LANDesk® Management Suite 9 and LANDesk® Security Suite 9. The management of mobile devices is a major component of this new release, enabling organisations to instantly discover, secure and manage smart mobile devices on a corporate network through a single LANDesk management console. Additionally the LANDesk suites now offer simplified infrastructure management, enhanced software distribution and license monitoring capabilities, additional Windows 7 support and updated antivirus and anti-spyware for endpoint security.
“The new version includes LANDesk® Mobility Manager that allows IT managers to instantly discover mobile devices connecting to the corporate network, attribute them to a user account and wipe corporate data, if needed,” said Steve Workman, vice president of product management, LANDesk Software. “This allows IT managers to feel more secure in their corporate environment while continuing to allow users to leverage new technologies such as Apple iPads, iPhones, Blackberrys and Android devices. By merging mobility and systems management, LANDesk delivers the security IT managers seek in a corporate landscape of increasing user-purchased devices.”
Upgrading LANDesk Management Suite 9.0 from SP2 to SP3 During setup some attributes might have needed to ask for Core name that was left empty. The other cause may be that the rebuild file has to be configured according to the present scenario of your system.
The upgraded solutions, with numerous new features and functionalities, reduce risks and software expenses, while increasing productivity in several key areas, including:
– Mobility Manager: Leading companies project there will be fifty billion IP connected devices in the world by 2020. Mobility Manager is extending LANDesk’s management reach to address the rapidly growing adoption of personal devices like iPads, iPhones, Blackberrys and Android-based devices that are consuming corporate data, raising concerns of corporate security and data loss prevention. Unlike current solutions on the market, LANDesk Mobility Manager allows device discovery, without an agent installed on a device, and the ability to display all discovered devices in a single management console. LANDesk Mobility Manager’s discovery capabilities feature integration with Microsoft ActiveSync and Blackberry Enterprise Server (BES) systems, allowing the capture of devices at the point of entry. Discovery of devices on a network and management is available for multiple platforms including iOS, Droid, Windows CE and more. Once a device has been discovered and recognised in the network, IT managers are capable of blocking specific devices from corporate data, if they pose a threat. Remote wiping capabilities are available for devices that are out-of-policy, non-compliant, active threats, lost or stolen or at the time of a user’s employment termination.
– Simplified Management Infrastructure: Designed to address complex distributed environments, expanding workplace boundaries and the overall need for better centralised control of desktop IT operations, LANDesk Management Suite and LANDesk Security Suite will include new dynamic reporting and role-based administration enhancements which are fully integrated in the console. The reporting solution features easy-to-use dynamic reporting that requires less server infrastructure.
– Software Management: LANDesk Management Suite is the industry leading solution for reducing costs and ensuring compliance in connection with preventing or responding to software audits. LANDesk Management Suite has enhanced its software distribution and license monitoring capabilities, increasing the overall usability and reliability, thereby allowing IT managers to make better, more informed business decisions and more tightly manage software license costs.
– Windows 7 Migration: Designed to determine migration readiness and assessment and application compatibility, while creating minimal end user disruption, LANDesk Management Suite 9 supports migrations to new operating systems such as Microsoft® Windows 7. With today’s announcement LANDesk extends native support of the Win32 console on Windows 7 (both 32-bit as well as 64-bit) simplifying deployment of Windows 7 by providing both PXE and Virtual Boot image deployment. It also provides provisioning and Hardware Independent Imaging (HII) that allows administrators to retain one generic image that can be deployed to many different platforms.
– Endpoint Security: The LANDesk Security Suite is hardening and protecting the IT environment with a layered security approach to prevent data loss and ensure regulatory standards enforcement including HIPS compliance. The new version includes updated antivirus and anti-spyware engines and Device Control Management (DCM) and software management. In addition, this latest version incorporates an FDCC Scanner and related content, which enables government entities to scan their desktops for Federal Desktop Core Configuration standards.
To learn more about LANDesk Management Suite and LANDesk Security Suite, please visit www.landesk.com/nine.
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General Information
What is LANDesk?
I have sensitive information on my workstation. Is it vulnerable to snooping or tampering via LANDesk?
How does LANDesk handle mobile laptops?
Remote User Assistance
IT Asset Management
Patch Management
What is LANDesk?
LANDesk is an asset management software system used to remotely inventory and manage desktop computers. It has the ability to report on installed software and hardware, allow remote assistance, and install operating system security patches. Comprehensive information can be found at the LANDesk website.
Is it mandatory?
Yes, LANDesk must be installed on all Creighton-owned assets.
Why is the Division deploying the LANDesk Management Suite?
Remote Assistance / Efficiency
DoIT strives to provide the best customer service experience. With the customer's consent and LANDesk Remote Assistance, Help Desk analysts can see exactly what the customer sees. This allows them to provide help instantly, over the phone. Field technicians can thus be deployed more quickly to attend to urgent hardware and software issues that require a physical presence.
Asset Management
All workstations with the LANDesk Agent provide valuable inventory data about the machines they are installed on; such as: available storage, total RAM, and age of hardware. This will allow myIT staff and our local support partners to effectively manage the workstation management lifecycle.
Security
LANDesk will enable myIT and your departmental IT support staff to address vulnerabilities remotely and quickly. LANDesk can install software patches on one day, or remotely change workstation settings to counter recently discovered security holes.
Software Updates
The LANDesk Agent, combined with patch management, can ensure that all applications are up to date with the latest security fixes. LANDesk can update a variety of products from many vendors.
Reporting
Site administrators using LANDesk can create customized, detailed reports regarding departmental hardware and software assets.
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Will LANDesk work on my Macintosh or other non-Windows computer?
There is a LANDesk client for Mac OS 10.6 and above, as well as a Linux client. LANDesk capabilities vary for each of the different operating systems, but inventory reporting works across all platforms.
Will LANDesk change settings on my managed computer?
No. The LANDesk Agent communicates exclusively with the LANDesk Core server to ensure that the managed workstation is up to date and all necessary patches have been applied. Additionally the Agent performs a hardware and software inventory scan, once a day when the computer is idle.
What can the Service Desk personnel see on my computer after LANDesk is installed?
LANDesk will not permit the Service Desk to view the files on your computer. Using LANDesk, we can only view inventory information about the hardware components and software applications.
When using the Remote Assistance tool, you are able to grant permission to a Service Desk Analyst and to share your desktop with them. During a remote assistance session, they will see exactly what you see and be able to move the mouse cursor and type through the keyboard. Please note: permission must be granted for each session before viewing begins.
A remote assistance session is just like having that person sitting with you in your office: you will be able to see each action as it is performed. You can stop the session at any time.
Is the Division using LANDesk to monitor staff, faculty, or student behavior?
No. LANDesk does not monitor staff, faculty, or students; or the websites they visit. LANDesk does check to see if your software applications are up to date with the latest Microsoft patches, as well as patches from other companies such as Adobe, Apple, Corel, Dell, and Kaspersky. LANDesk also returns important information to administrators about the hardware installed on a university-owned workstation.
I have sensitive information on my workstation. Is it vulnerable to snooping or tampering via LANDesk?
No. LANDesk does not increase risk. However, be sure that you store all important information on a network resource, to ensure that it is secure and backed up. We discourage you from storing sensitive or important information on your workstation. Please contact the myIT Service Desk at (402) 280-1111, or 800-329-1011, option 3. Or, Email the Service Desk at servicedesk@creighton.edu
Will LANDesk affect the performance of my workstation?
LANDesk has been deployed on over 3600 workstations, both Windows and OS X, with no adverse effects on performance.
How does LANDesk handle mobile laptops?
The LANDesk Agent is only active while utilizing remote assistance features and sending inventory to the core server. The rest of the time, it is inactive and will not interfere with network communication.
Remote User Assistance
What is Remote Assistance?
The Remote Assistance feature in LANDesk lets you share control of your computer with a Service Desk analyst. This will help them to more quickly and accurately troubleshoot and resolve problems. Please note: the Service Desk cannot access your computer or provide remote assistance without your explicit permission. To authorize an analyst to help you remotely, you will need to click OK when presented with a remote assistance dialog box.
Does Remote Assistance work when I am using my workstation off campus?
Yes, Remote Assistance works with workstations that are not on Creighton's network, using the LANDesk Management Gateway.
What information is in the inventory and when is it collected?
The inventory contains detailed information about all of the hardware components and software applications installed on your computer. It can be used to determine how much and what kind of memory is in your computer, what operating system you have, and the versions of the software that you use. The inventory tool will run no more than once per day.
All of this information assists the Service Desk when troubleshooting a problem with your computer. Inventory information will also help departments evaluate their current technology assets when it is time to buy new computers. The inventory tool cannot access any of your personal files.
What is Asset Management?
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Asset management is a combination of inventory control and maintenance. It helps departments answer basic questions about their computing environment, such as:
- How many workstations do we own?
- When did we deploy this workstation?
- Is the workstation due for replacement?
- Is the workstation in use?
- Is the workstation using one of our software licenses?
- Is the workstation up to date with the latest antivirus signatures?
Patch Management
Why Patch Management?
Patch management helps to safeguard Creighton owned computers and Creighton data from cyber criminals looking to exploit applications that are out of date. Patch management keeps operating system software and applications up to date.
What type of patches will be managed?
The Division will use LANDesk to determine which systems require Microsoft critical and recommended patches, as well as other third party software patches, such as: Adobe, Flash, and Java.
Will my workstation's performance be impacted when a patch is being installed?
The performance impact of patching will depend on the type and quantity of patches being applied. However, the impact will be equal to that of installing the patches via the Windows Update site. To minimize user impact, customers are given the opportunity to defer standard patches for at least 7 days.
Will patches be installed on my Mac?
At this time, OS X patching has not been implemented. However, we are currently testing the use of the LANDesk Agent for OS X to patch OS X workstations.
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What is LANDesk Desktop Manager?
LANDesk Desktop Manager can be accessed through your computer, and contains the Software Deployment Portal and LaunchPad. The Software Deployment Portal is a feature of LANDesk that deploys software to targeted groups of users. The LaunchPad serves as a standard location for files or applications that should be standardized on all Creighton workstations. Both features allow DoIT to place software patches and software applications in one central location, so users can update and install software from their desktops.
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What happens if a particular patch is not compatible with my system/application?
Before each monthly patching cycle, all patches will be inventoried and announced via myT Alert. These patches will be tested internally by the Division as well as by our technical team leaders. We will allow three weeks to pass from the initial release of the patch until the deployment date. If you find a patch that is incompatible with your system or application, please report this to the Service Desk at x1111.